I am a daughter of an awesome mom, a DIL to the best Mother in law a girl could have, the wife of a great guy, a mom to two fabulous grown children, and a Mother in Law to my children's caring supportive spouses. But the best is I am "Cici" or "Cease", which is code for grandmother to my four adorable grandchildren. I love being a portrait photographer because everyday I get to go to "work". I love sharing my life and being able to capture yours.

If you were to look inside my head, you would see thousands of images from over the years coupled with thousands of thoughts that seem to surface daily. I am amazed about all the things there are to write about that present themselves to me.

Monday, May 3, 2010

Finding customer service in Nebraska

Do you want to see and FEEL how a business with great customer service operates? You could get on a plane to NYC or Chicago or San Francisco or….you could hop on a Southwest Airline flight to Omaha, Nebraska and drive two hours northwest to Norfolk, Nebraska. There you would find Marathon Press, the company that hosts my website and does most of my marketing materials.

Photobucket

We left Houston on a Saturday and flew into Omaha. We got great airfares by leaving on Saturday and therefore arrived a day early and spent Saturday night and Sunday in Omaha. Of course, unknown to us, we picked the weekend that Warren Buffett, reportedly the second wealthiest man in the world, was holding his annual shareholders meeting. The Woodstock of Capitalism, my son tells me. We wandered around the Old Market Place, taking pictures of all the interesting places to photograph, drove by Rosenblatt Stadium where the College World Series has been played since 1948 (this year is the last time CWS will be held there before they move to the new stadium…..see later blog if Gary, Curt and # 1 grandson get to go), went to a cool store called “Be Yourself” (How did I know about it? They marketed themselves.) and then found Warren Buffett’s house. At least, the girl at Be Yourself told us how she thought we could find it. I have become fascinated with Mr. Buffett, not Jimmy Buffett this time but the second or third richest man in the world. Stay tuned for a later installment for my thoughts about this Mr. Buffet. We ate dinner at Piccolo Pete’s, one of Warren’s favorite restaurants. It was like an old time supper club and has been around for a long time. Then we headed to Norfolk.

Photobucket

Photobucket

Photobucket

Monday morning we were met by a roomful of friends. I say friends because that is exactly how you feel when you arrive. We got lost and called Marathon. The receptionist asked, “Are you in that white car?” She could see us across the field and going by on the highway next to it. How did she know? They are just trained for detail there. We were greeted warmly by Dee Dee, Linda, Karen, and Jeff. I felt like I had called a board meeting Warren Buffett style and we were the VIPs of the day. They were all there to attend to our every need. We started in on designing different materials, we met with the web department, we prioritized, we thought through ideas, we felt special and like someone had our backs or like someone was just as interested in our business as we were. There philosophy is if I succeed, then they succeed. Yes, they are there to make money, but not at the expense of CCP. Now isn’t that a great business? I’m so excited to share my senior brochure with you 2011 seniors and my family brochure with all you contemplating a family session. We have new gift cards coming should you want to purchase gift certificates for someone you think needs a portrait session. During the day, Bruce, the president of Marathon came in and we all sat and had Runzas. It is a sandwich that reminded me of a Kaloche. I hope they stay in Nebraska, because they were really good and I don’t need another vice. Our neighbor, Betty, had told us about Runzas and lasagne at Valentino’s. So you guessed it, after a long day of making decisions, Linda and Dee Dee took us to Valentino’s for lasagne. It is how I want to run my business and I want you to fill out our new “How did we do?” comment cards. REALLY, I DO. I want you to add me to YOUR list of really great place to do business. Next, Our trip home.

No comments:

Post a Comment